Sthenos Technologies
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Fully Managed IT Services, Built for Scale

With always-on support and AI-driven automation, our managed IT services help your business stay ahead of threats, issues, and inefficiencies.

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Sthenos Technologies Differentiators

Established AI and GenAI Tools and Solutions

  • Faster query resolution for enhanced service efficiency Unlock Application and Cloud Performance at Scale

Robust Support Frameworks

  • Quick transitions, product stabilization, and continuous improvement Scalable platforms and solutions for delivering superior customer experience

40+ Global ODCs Handled

  • Serviced 100s of global customers Gain a competitive edge by accessing the latest technologies and global talent pools

Certified Global Delivery Standards

  • Access a common platform for test and operational automation for conducting testing on fast-moving and real-time data

Strategic Technology Alliances & Partnerships

  • Reduce costs by 40-60% by engaging a tool agnostic framework and reduce efforts in tandem in the testing and overall software development

Industry Domain Expertise

  • Test real-time test data from multiple sources along with early involvement of domain experts in testing through Shift-Left approach

Managed IT Services Offerings

Incident Management

  • Promptly respond to disruptions and restore services

Problem Management

  • Leverage ITSM frameworks for root-cause analysis, management, and resolution of incidents

Change Management

  • Adopt a systematic approach to affect, control, and manage enterprise change

Release Management

  • Control the software release from planning and designing to testing and deployment

Service Level Management

  • Ensure all SLAs and underpinning contracts are delivered as per targets

Operations Maturity

  • Optimize operations and innovate basis different technologies to achieve performance excellence

Helpdesk

  • Leverage Generative AI powered L1 and L2 services for faster resolutions

Application Support

  • Engage L3 level technical support to resolve complicated issues as per SLAs

Infrastructure Services

  • Fine-tune communication services, platforms, storage, applications, etc., for optimized performance

Extended Services

  • Database, Application Server, DevOps, Upgrade, and Migration Services

Managed Service Focus Areas

Application Managed Services Model Offerings

  • Improve application performance, security, and cost efficiency with bronze, silver, and gold service packages

Cloud Managed Services Model Offerings

  • Enhance Cloud application performance with the best Cloud governance principles and relevant service packages

Generative AI-powered Automation Solutions for Managed IT Services

GenAI-powered L1/L2 Support

  • Ensure faster query resolution and improve customer satisfaction

GenAI-powered Accelerators

  • Institutionalize business accelerators, such as, GenAI-powered emails, Chatbot, WhatsApp, and a convenient browser extension

GenAI-powered Log Analysis

  • Revolutionize data utilization and data analysis

GenAI-powered accelerator

  • Simplify ITSM processes and create bandwidth for IT Support team by using GenAI-powered accelerator

ITSM tool

  • Use simple language querying through the WhatsApp interface that integrates with ITSM tool by using GenAI-powered accelerator

Managed IT Services Benefits

Application Uptime of 99.99%

  • 100% successful in meeting client SLAs and application uptime of 99.99%

Reduce Service Cost by 30-40%

  • Improve services, platform related activities, and costs with GenAI initiatives

Cost Optimization by 40-45%

  • 40-45% cost optimization by migration of infrastructure and applications from on-premise to Cloud

Achieving RoI in 1st year of operations

  • Manage, support, and optimize infra for faster return-on-investment through faster time-to-value

Frequently Asked Questions

Sthenos Technologies Managed Services has two key offerings, namely Application Managed Services and Cloud Managed Services.

The primary objective of Sthenos Technologies Managed Services is to improve customer experiences, application performance, application security, and cost efficiency. The team achieves this objective through a keen focus on application fine-tuning and optimization by leveraging technology and industry best practices.

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