sthenos Technologies Managed Services practice enables businesses unlock value from their on-premise and cloud applications by leveraging AI and GenAI-powered accelerators. It takes a transformational approach while moving away from a transactional one and manages a greater chunk of judgment-intensive processes related to applications. The practice delivers value additions with end-to-end accountability of the applications. It leverages GenAI-driven automation and lean methodologies as part of the value-added services. It focuses on resource optimization and continuous improvement through Managed Services and institutionalizes itself as an extension of the business for its application management.
Sthenos Technologies Differentiators
Established AI and GenAI Tools and Solutions
- Faster query resolution for enhanced service efficiency
- Unlock Application and Cloud Performance at Scale
Robust Support Frameworks
- Quick transitions, product stabilization, and continuous improvement
- Scalable platforms and solutions for delivering superior customer experience
40+ Global ODCs Handled
- Serviced 100s of global customers
- Gain a competitive edge by accessing the latest technologies and global talent pools
Certified Global Delivery Standards
- Access a common platform for test and operational automation for conducting testing on fast-moving and real-time data
Strategic Technology Alliances & Partnerships
- Reduce costs by 40-60% by engaging a tool agnostic framework and reduce efforts in tandem in the testing and overall software development
Industry Domain Expertise
- Test real-time test data from multiple sources along with early involvement of domain experts in testing through Shift-Left approach
Managed Services Offerings
Incident Management
- Promptly respond to disruptions and restore services
Problem Management
- Leverage ITSM frameworks for root-cause analysis, management, and resolution of incidents
Change Management
- Adopt a systematic approach to affect, control, and manage enterprise change
Release Management
- Control the software release from planning and designing to testing and deployment
Service Level Management
- Ensure all SLAs and underpinning contracts are delivered as per targets
Operations Maturity
- Optimize operations and innovate basis different technologies to achieve performance excellence
Helpdesk
- Leverage Generative AI powered L1 and L2 services for faster resolutions
Application Support
- Engage L3 level technical support to resolve complicated issues as per SLAs
Infrastructure Services
- Fine-tune communication services, platforms, storage, applications, etc., for optimized performance
Extended Services
- Database, Application Server, DevOps, Upgrade, and Migration Services
Specialized Testing
Test Advisory Services
- Identify gaps in testing techniques
- Establish a roadmap to achieve the desired testing setup to achieve business goal
Performance Engineering
- Achieve the user load that the business expects
- Initiate the performance test much earlier in the lifecycle by identifying performance bottlenecks at both code and service levels
Testing CoE Building
- Institutionalize a centralized quality assurance framework that helps the tools, methodologies, techniques and processes to deliver a flawless end-product to the customer
Managed Service Focus Areas
Application Managed Services Model Offerings
- Improve application performance, security, and cost efficiency with bronze, silver, and gold service packages
Cloud Managed Services Model Offerings
- Enhance Cloud application performance with the best Cloud governance principles and relevant service packages
Cross Browser Testing
- Use advanced cross-browser and multi-device testing methodologies to check application compatibility
- Design an optimal browser-agnostic user experience
- Generate runtime-analysis of expected versus actual results
- Engage reusable-libraries for jumpstarting automation testing
Compatibility Testing
- Assure whether the software runs on different hardware configurations, operating systems, multi-cloud environments, clients, mobility devices and solutions, etc.
Functional Testing
- Validate software applications against technical specifications and functional requirements
- Test the main functions, primary usability, accessibility, errors / alert messages, etc.
Generative AI-powered Automation Solutions for Managed Services
GenAI-powered L1/L2 Support
- Ensure faster query resolution and improve customer satisfaction
GenAI-powered Accelerators
- Institutionalize business accelerators, such as, GenAI-powered emails, Chatbot, WhatsApp, and a convenient browser extension
GenAI-powered Log Analysis
- Revolutionize data utilization and data analysis
GenAI-powered accelerator
- Simplify ITSM processes and create bandwidth for IT Support team by using GenAI-powered accelerator
ITSM tool
- Use simple language querying through the WhatsApp interface that integrates with ITSM tool by using GenAI-powered accelerator
Managed Services Benefits
Application Uptime of 99.99%
- 100% successful in meeting client SLAs and application uptime of 99.99%
Reduce Service Cost by 30-40%
- Improve services, platform related activities, and costs with GenAI initiatives
Cost Optimization by 40-45%
- 40-45% cost optimization by migration of infrastructure and applications from on-premise to Cloud
Achieving RoI in 1st year of operations
- Manage, support, and optimize infra for faster return-on-investment through faster time-to-value
Frequently Asked Questions
What are the key offerings of the Sthenos Technologies Managed Services team?
Sthenos Technologies Managed Services has two key offerings, namely Application Managed Services and Cloud Managed Services.
What is the main objective of Sthenos Technologies Managed Services team?
The primary objective of Sthenos Technologies Managed Services is to improve customer experiences, application performance, application security, and cost efficiency. The team achieves this objective through a keen focus on application fine-tuning and optimization by leveraging technology and industry best practices.
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