Internal Web Portal Built for One of India’s Largest Public Sector Banks
NeoSOFT delivered this project. It is shown as an example of work, not as Sthenos past performance.
Updated
Helping bank staff stay aligned with evolving banking norms through an accessible, user-friendly digital platform
Client Overview
The client is a public sector bank in India, with a nationwide workforce responsible for delivering services in a highly regulated environment. Frequent updates to banking norms, policies, and compliance guidelines made it essential for employees to have quick and reliable access to accurate information.
NeoSOFT partnered with the bank to build a centralized internal web portal that enabled staff to stay informed, compliant, and efficient in their day-to-day operations.
Challenge
- Usability limitations that made it difficult for staff to navigate and locate relevant banking norms
- Delays in task completion, as employees spent time searching across multiple sources for updates
- Accessibility gaps, limiting effective usage for employees with diverse accessibility needs
- Compliance requirements, requiring adherence to accessibility and usability standards
Our Approach
NeoSOFT focused on improving clarity, accessibility, and speed of information access.
Usability-Driven Design
Usability testing was conducted to identify friction points, followed by interface and navigation improvements to enhance the overall user experience.
Faster Information Discovery
The portal structure and search functionality were simplified so staff could quickly find relevant policies, updates, and guidelines.
Accessibility by Design
Accessibility audits guided the implementation of features that ensured inclusive access, including keyboard navigation and screen-reader compatibility.
Performance and Maintainability
The platform was built to load quickly, handle daily usage reliably, and remain easy to update as banking norms evolved.
Technical Spotlight
- Dynamic User Interaction: JavaScript-enabled responsive UI behavior and supported real-time feedback during usability testing.
- Improved Page Performance: AJAX allowed asynchronous data retrieval, reducing page load times and improving responsiveness.
- Server-Side Processing: PHP supported efficient backend processing and dynamic content delivery.
- Standards-Based Frontend: HTML5 and CSS3 ensured compatibility across devices and browsers while supporting accessibility standards.
- Secure Deployment: The platform used MySQL for structured data storage and was deployed in a stable Linux environment, with integrations supported through Google APIs where required.
Solution Highlights
- Employees could easily access updated banking norms and policy information
- Simplified navigation reduced time spent searching for updates
- Accessibility features ensured inclusive usage across the workforce
- Faster access to information supported quicker decision-making and task completion
Results
- Improved usability, driven by simplified navigation and clearer content structure
- Increased accessibility, supporting inclusive access and compliance standards
- Streamlined goal achievement, enabling staff to complete tasks more efficiently
- Improved consistency in policy awareness across departments
Tech Stack
A centralized internal web portal for a public sector bank in India, built so staff can find updated banking norms, policies and guidelines quickly, whatever their accessibility needs. Frequent updates to those norms, in a highly regulated environment, made quick and reliable access to accurate information essential for employees.
A bank in India delivering services in a highly regulated environment.
Employees with diverse accessibility needs who must keep up with evolving norms.
A simplified structure and search for policies, updates and guidelines.
With AJAX, HTML5 and CSS3, on a stable Linux environment.
On this page
- Where staff lost time, and what the portal fixed
- How usability and accessibility were worked in
- The portal from staff to server
- Related banking and usability pages
Where staff lost time, and what the portal fixed
The four challenges the case study lists, beside the four items it lists under Solution Highlights.
Before the portal
Challenge- Usability limitations that made it difficult for staff to navigate and locate relevant banking norms
- Delays in task completion, as employees spent time searching across multiple sources for updates
- Accessibility gaps, limiting effective usage for employees with diverse accessibility needs
- Compliance requirements, requiring adherence to accessibility and usability standards
What staff now have
Solution highlights- Employees could easily access updated banking norms and policy information
- Simplified navigation reduced time spent searching for updates
- Accessibility features ensured inclusive usage across the workforce
- Faster access to information supported quicker decision-making and task completion
How usability and accessibility were worked in
The case study states two orders: usability testing came first and was followed by interface and navigation improvements, and accessibility audits guided the features that were built. The four steps keep both orders.
- Test with usersUsability testing identified friction points, with JavaScript supporting real-time feedback during the tests.
- Simplify navigation and searchThe interface, navigation, portal structure and search were simplified so staff could find relevant policies quickly.
- Audit accessibilityAccessibility audits guided which features the portal needed for inclusive access.
- Build inclusive featuresKeyboard navigation and screen-reader compatibility were implemented, on HTML5 and CSS3 that support accessibility standards.
The portal from staff to server
The portal's layers, from the staff who use it to the server environment, with the accessibility features the case study names.
Figure 1. The internal portal, layer by layer
Layers and technologies restate the Technical Spotlight and the approach tiles: keyboard navigation and screen-reader compatibility for inclusive access, JavaScript and AJAX in the interface, PHP on the server, MySQL on Linux, and Google APIs where required.
Related banking and usability pages
Financial industry pages, the UX and web development services that match the portal's focus, and two other banking case studies.
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