Financial Services
Internal Web Portal Built for One of India’s Largest Public Sector Banks
Helping bank staff stay aligned with evolving banking norms through an accessible, user-friendly digital platform
70%
Enhanced Usability
4X
Improved Accessibility
Streamlined Goal Achievement
Client Overview
The client is one of the largest public sector banks in India, with a nationwide workforce responsible for delivering services in a highly regulated environment. Frequent updates to banking norms, policies, and compliance guidelines made it essential for employees to have quick and reliable access to accurate information.
Sthenos partnered with the bank to build a centralized internal web portal that enabled staff to stay informed, compliant, and efficient in their day-to-day operations.
Challenge
- Usability limitations that made it difficult for staff to navigate and locate relevant banking norms
- Delays in task completion, as employees spent time searching across multiple sources for updates
- Accessibility gaps, limiting effective usage for employees with diverse accessibility needs
- Compliance requirements, requiring adherence to accessibility and usability standards
Our Approach
Sthenos focused on improving clarity, accessibility, and speed of information access.
Usability-Driven Design
Usability testing was conducted to identify friction points, followed by interface and navigation improvements to enhance the overall user experience.
Faster Information Discovery
The portal structure and search functionality were simplified so staff could quickly find relevant policies, updates, and guidelines.
Accessibility by Design
Accessibility audits guided the implementation of features that ensured inclusive access, including keyboard navigation and screen-reader compatibility.
Performance and Maintainability
The platform was built to load quickly, handle daily usage reliably, and remain easy to update as banking norms evolved.
Technical Spotlight
- Dynamic User Interaction: JavaScript-enabled responsive UI behavior and supported real-time feedback during usability testing.
- Improved Page Performance: AJAX allowed asynchronous data retrieval, reducing page load times and improving responsiveness.
- Server-Side Processing: PHP supported efficient backend processing and dynamic content delivery.
- Standards-Based Frontend: HTML5 and CSS3 ensured compatibility across devices and browsers while supporting accessibility standards.
- Secure Deployment: The platform used MySQL for structured data storage and was deployed in a stable Linux environment, with integrations supported through Google APIs where required.
Solution Highlights
- Employees could easily access updated banking norms and policy information
- Simplified navigation reduced time spent searching for updates
- Accessibility features ensured inclusive usage across the workforce
- Faster access to information supported quicker decision-making and task completion
Results
- 70% improvement in usability, driven by simplified navigation and clearer content structure
- 4× increase in accessibility, supporting inclusive access and compliance standards
- Streamlined goal achievement, enabling staff to complete tasks more efficiently
- Improved consistency in policy awareness across departments
Tech Stack
