Ecommerce & Retail
Multilingual Social Commerce Platform Built for Saudi Arabia’s Premier Handmade Crafts Marketplace
Enhancing accessibility, transparency, and product discovery through a modern social shopping experience
3X
Improved Accessibility
40%
Better Product Management
53%
Increased Transparency
Client Overview
The client is Saudi Arabia’s leading online marketplace for handmade crafts, connecting artisans with customers through a digital-first shopping experience. As the platform expanded, the need for multilingual support, intuitive product discovery, and transparent order management became critical to supporting both sellers and buyers.
Challenge
- Implementing multilingual navigation and language selection, ensuring usability for diverse user groups
- Building a strong product listing system, requiring advanced search, sorting, and filtering capabilities
- Managing orders, ratings, and reviews, while maintaining transparency and ease of use
- Ensuring a consistent experience across devices, supporting mobile-first users
Our Approach
Sthenos designed the platform with usability, discoverability, and transparency as core principles.
Multilingual User Experience
Language selection and navigation were integrated directly into the interface, enabling users to switch seamlessly between supported languages.
Advanced Product Discovery
Robust search, filtering, and sorting capabilities allowed customers to quickly find relevant products, improving browsing efficiency.
Streamlined Order and Review Management
The platform provided clear order tracking and an intuitive system for ratings and reviews, supporting buyer confidence and seller accountability.
Social Shopping Integration
Social elements were incorporated to encourage interaction, discovery, and engagement within the shopping experience.
Technical Spotlight
- Cross-Platform Application Development: Flutter was used to deliver a consistent, user-friendly interface across platforms.
- Advanced Search Capabilities: Elasticsearch powered fast and accurate search, sorting, and filtering for large product catalogs.
- Structured Data Handling: Multipart data handling simplified product uploads and ensured consistency across listings.
- Secure and Scalable Backend: Backend services were designed to support order management, reviews, and user data securely and reliably.
Solution Delivered
- Multilingual support improved accessibility for a broader audience
- Advanced product discovery enhanced browsing and purchasing experiences
- Transparent order management built trust between buyers and sellers
- Integrated ratings and reviews improved marketplace credibility
Results
- 3× increase in accessibility, driven by multilingual support and intuitive navigation
- 40% improvement in product management, reducing effort for sellers and administrators
- 53% increase in transparency, supported by clear order tracking and review systems
- Higher user engagement and satisfaction across the platform
Tech Stack
Looking to build or scale a multilingual commerce platform with strong user engagement?
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