What is intelligent automation?

Intelligent automation combines artificial intelligence with traditional process automation so software can handle work that needs judgment, not just fixed rules. Where basic automation follows a script, intelligent automation can read, interpret, and decide.

Picture processing invoices that arrive in a dozen different formats. Rule based automation chokes on the variation. Intelligent automation reads each one, understands it, and routes it correctly, the way a person would, only faster and at scale.

It is the bridge between rigid automation and full AI agents, and for many businesses it is the most practical place to start.

Related terms: business process automation, agentic AI, AI agent.

How is intelligent automation different from RPA?

RPA follows fixed rules. Intelligent automation adds AI so it can handle variation and ambiguity.